FREQUENTLY ASKED QUESTIONS
Regrettably, if you're seeking clarity on whether hot dogs are sandwiches, you've taken a wrong turn. If you're what-the-FAQing about Procyclinglover, though, scroll on.
ORDER & SHIPPING
Do you ship worldwide?
Ok—we get it, you live in a country that doesn't deport cycling players,
fancy pants. Keep pouring hot sauce into our wounds, why don't you?
Anyway, you win. We ship worldwide. Click here for international delivery times.
How long will my order take? I've got a brownie in the oven, and it's almost ready.
Click here for our updated shipping time estimates, based on current order volumes. You can track your order here. If your brownies contain anything that rhymes with marriedjolana, please meet us at the back of our warehouse at midnight. And bring a slice or seven.
I'm an incredibly impatient millennial, and I need to know where my order is. Like right now. Tell me. Why haven't you told me yet?
Alright, pal. Just because you can order ice cream in your underpants doesn’t
mean you can bully us into sending you tracking deets immediately.
But we always do. So, 99% of the time, it’s due to our email notifications
being sent to your spam inbox. Check there first. You could also add hello@procyclingl.com to your trusted contacts list (if you really, really love us).
If you think your order was stolen by internet pirates (or you just can’t
find a tracking number), send us an email. We’ll enlist Sherlock Holmes
to investigate.
I never got my order, what to do?
Follow the instructions at the end of this page.
What payment methods do you offer?
PayPal, Shop Pay, Apple Pay, Google Pay, UnionPay plus the usual Mastercard, Maestro, Visa and Amex. We're working on more payment methods for our European customers, stay tuned!
EXCHANGE & RETURN
How do I return something?
Oopsie. Did we make a poopsie? It’s super duper easy. Click here to visit the returns centre, and it'll walk you through the process.
Can I exchange an item?
We offer exchanges or store credit on retail items that are unworn and in the same condition received for up to 14 days after purchase.*
*In simpler terms, please refrain from returning any tees adorned with enigmatic stains. We have a peculiar habit of tasting items to discern their origins, and we'd rather avoid any unpleasant consequences, such as illness or unexpected parenthood.
PRODUCT & SIZING
How do I find my size? I ate too things while working from home.
Us too, friend. Us too. You can find a size chart next to the size
options on every product page. Simply follow the instructions to find
your perfect size. And if you’re really, really struggling, feel free to
get in touch.
I'm not a domesticated human. How do i wash my procyclinglovers?
So—you must live in your parents’ basement, eh? Here, maybe try this first: How to Wash Clothes in a Washing Machine (For Dummies).
In short, your threads should last a long time with a little love and tender care. Here’s our love-you-long-time guide:
1. Turn your threads inside out.
2. Machine washing is totally fine, but try and make sure it’s a cold wash and a gentle cycle.
3. You can throw them in the dryer, but it’s much better to air dry.
4.There’ll be some minor shrinkage after washing, which is standard
cotton 101—a bit like your standards when you’re still single at thirty.
how often do you release new designs? I want to buy everything you make.
First and foremost, we love you. We add fresh designs every ....! If you want to keep up-to-date, subscribe to our emails and follow us on social for the latest prints.
Can I get a design on a different coloured product?
Sure you can. Flick us an email, and we’ll customise the order to your liking.*
*This is not an open invitation to send us strange suggestions. We don’t stock ‘brown like the colour of my bamboo toilet paper after that chilli con carne last night’. We suggest therapy, but please keep using bamboo toilet paper. Do the good things for the environment.
I'm shopping at Procyclinglover for someone else but I'mnot shure what to pick. Do you sell gift cards?
We get it, there's a lot of incredible stuff to choose from... Thankfully, we have the most brilliant solution – a Procyclinglover Gift Card.
Our gift cards are completely digital and contain easy-as-pie instructions to redeem them at checkout. Aftercheckout, we'll email you the gift card, and then you simply send it to your lucky friend, anonymous lover or significant other. Once purchased, gift cards will expire after 3 years.
Pleasingly, our gift cards also have no cheeky additional processing fees. Just 100% pure gifting. So go on, spread the joy of procyclinglove today!
ENVIRONMENT
Is Procyclinglover ethical?
It depends. If we're talking ethics about the last pain au chocolat in the Procyclinglover kitchen, no one plays by the rules. There's no such thing as ethics when securing an ooey-gooey, warm, and chocolatey slice of heaven.
But if we're talking ethics about the planet, the answer is a loud and reverberating, "Absobloodyutely, babyyyy". All of our garments are manufactured by Rio Blanco, who ethically source their products from Honduras (one of the largest textile and garment-producing hubs in the world).
Oh, and we also print everything on demand, which means we don't just produce printed t-shirts willy-nilly. And besides, we'd need a giant warehouse the size of King Kong's bathtub if we had to hold all our thousands of designs in stock.
So here are the CliffsNotes: super ethical brand trying to give the flick to fast fashion one print-on-demand graphic t-shirt at a time.
How do you print your clothes?
What if we revealed that, throughout the years, Procyclinglover has
gradually amassed a collection of squirrel monkeys—each proficiently skilled in the art of direct-to-garment printing? Our band of monkeys is overseen by our chief primate, King Remco Der Pel Goat, and every tee is meticulously hand-printed by these tiny, agile fingers. It's an outrageous claim, isn't it? And rightly so.
But all Procyclinglover apparel is printed on-demand using DTG, which eliminates the waste commonly caused by overproduction in the fashion & apparel industry. We use water-based pigment inks that are OEKO-TEX certified and CPSIA compliant.
What about your packaging?
It’s pretty big, thanks for asking. Apparently, size doesn’t matter though, but how it looks under a magnifying glass.
Anyway,we use eco-friendly shipping mailers to send all Procyclinglover orders. They're plant-based and contain zero plastic. (This doesn’t mean you can eat them. We know how weird some of you are. We like it.)
ABOUT US
What is Procyclinglover?
Have you heard of Google? Okay, sorry, you're probably Googling this right now. first of all we are cycling lovers, we started by working for free for prestigious races and little by little we grew into a group of 20 people who talk about cycling through social media, then Procyclinglover was born, initially we created nice videos and edits then documentaries about cycling and now the most beautiful cycling T-Shirts ever. At least we like to think we do—our pops agrees.
Where is Procyclinglover based?
We're based in Italy, near Pistoia. If you're thinking about flying to meet us, we like brown paper bags filled with Monopoly money. And gifts. But we definitely don't accept bribes. That would be illegal. And anyway, what would you be bribing us for? We're still going to make the best graphic t-shirts on responsibly-sourced garments. And that's even if your money could buy us Boardwalk and Park Place in Monopoly land.
Who owns Procyclinglover?
A peculiar pair birthed Procyclinglover. Two cycling aficionados, each with their eccentricities, united in their quest to craft the finest graphic tees on the web.
One, a 24-year-old trapped in perpetual childhood. The other, a 36-year-old with a penchant for youthful exuberance.
OTHER QUESTIONS
I'm offended by your t-shirt.
Have you considered joining a Karen Support Group?
I'm wearing a Procyclinglover tee. And everyone keeps staring at me.
We agree that our tees are pretty stare-worthy. But staring is also a common consequence of having a monobrow. We highly recommend seeing a trained professional to diagnose the issue.
Do you accept t-shirt design submissions?
lolololololololololololololololololololololol. You can send your terrible ideas to hello@procyclinglover.com. You don't have to send us a blank cheque, but it might help you. Nudge nudge. Wink wink.
Your design will be assessed by an expert panel of chinstrap penguins—each one named Gladys. In other words, your email will probably end up in our junk folder with all the others spruiking appendage-enhancing medication. We're joking, we love receiving any ideas, we're waiting for yours!
Can I have a cuddle?
OMG. Yes. We love cuddles. *Cuddles*
STILL HAVE A QUESTION?
This FAQ sucks, I didn't find what I needed
Nooooo it took us a long time to make it, oh well you can always contact us here: hello@procyclinglover.com